Introducing the Key Components of Birch

Sydney, Australia – One of the most frequent things I’ve heard over the years is, “Why do I do so much training just to learn how to use my new Learning Management System (LMS)?” As frustrating as that question sounds, it really is accurate to how many administrators feel when they are just getting started with a new business tool that is supposed to be making their life easier. In reality, an organisation’s decision on an LMS is largely driven by the usability for the end user rather than for the lowly administrator(s). Being aware of this ever-present frustration, we set out to create something that focuses just as much on the administrator’s experience as it does on the learner’s. We want to keep the hard working and passionate learning administrator as happy and productive as possible. This is why, we’ve launched Birch to the world – a brand new digital learning experience for everyone – administrators, learners, managers and more.

Key Components.

  • GOALS are made up of elements which a user completes to maintain compliance or achieve completion. Use goals to easily control the flow from one element to another.
  • ELEMENTS are learning activities such as SCORM, reading a file, watching a video, attending a workshop/class, taking an assessment, assessor checklists, manager signoff, completing surveys with various types of results (certificates, CPD points).
  • CONNECTIONS remove the limits of traditional user and course structure. Connect things together the way that works for you. Create dynamic target audiences, automate compliance, group users, make teams, build workflows, and even enhance reporting.
  • TAGS amplify reporting and integration capabilities. Simplify searching, showcase featured learning activities and enhance reports.  Tags can be added to Users, Goals, Elements and Connections.

Keeping in line with making an administrator’s life easier and more productive, a simple combination of these Key Components is all you need to build and design learning programs for your organisation. This configuration can be as simple as a single activity that needs to be completed by a learner or as complex as a compliance workflow with multiple elements that renews each year. Either way, the setup and configuration is the same and very easy and intuitive to setup. Here’s an example of what a simple goal (such as a new employee program) could look like:

If you have any questions about this or just want to learn more about B Online Learning, please don’t hesitate to reach out. We’d love to connect with you!

B Online Learning Launches Birch, A New Learning Platform

Las Vegas, USA B Online Learning, an experienced learning company, today released their Software-as-a-Service (SaaS) learning platform, Birch at DevLearn.

Birch is a unique, holistic learning platform that adapts to your organisation’s needs. With unmatched flexibility, simple management, and an intuitive user experience, Birch will bring out your people’s natural talent for learning.

Like the tree it’s named after, Birch is adaptable, pioneering and promises growth and renewal.

“Thanks to our long experience in learning, we’ve had the chance to learn from our clients, too.” says Rebecca Hall, CEO & Joint Founder, B Online Learning: “About valuing the administrator’s experience as well as the learners. About the role of flexibility and scalability for long-term value. About what works (and what doesn’t) when you truly want to excite people to learn. That’s why Birch is different. Birch is designed for everyone – learners, administrators, managers and trainers.”

Bronwyn Stell, Product Director & Joint Founder, B Online Learning says “Our end-to-end solution is built from the ground up, with flexibility at its core.  Our innovative, agile framework, allows you to choose how you work with Birch, selecting what you need and enjoying the ongoing value of a system that evolves with you.  That means no cumbersome add-ons and no legacy challenges.” Birch leverages one of the world’s largest cloud networks. This not only provides our clients with the security and scalability they need, but also the ability to store their data in the geographic location that makes the most sense for their business.

The launch coincides with B Online Learning expanding into North America.

About B Online Learning

B Online Learning has more than 20 years’ experience in delivering award-winning learning solutions, content and professional development for some of Australia’s most respected companies, across a wide range of industry sectors. With our wealth of knowledge and highly collaborative approach, we design, develop and deploy unique learning solutions that are flexible, intuitive and easy to use and manage. Learn more at

Bryan York, Business Development Director
Australia +61 2 9571 6888
North America +1 705 230 8620

B Online @ ATD International Conference and Expo

San Diego, USA – It was a productive week spent in sunny San Diego taking in the ATD International Conference and Expo (May 6-9)! It is always great to spend time with the learning community while also taking in sessions headlined by fantastic speakers like former US President Barack Obama, and thought-leaders such as Marcus Buckingham and Connie Podesta. As we continue to partner with our clients on their learning journeys, it is continually positive to connect with so many other brilliant attendees to confirm that what we are working towards continues to push boundaries, support growth, and ensure efficiency wherever possible. Overall, it was an inspiring week, and I have a few quick stories to share about our time at ATD ICE 2018.

As I mentioned, US President Barack Obama was a speaker at this event, kickstarting the entire week as the opening keynote. I’ve been to quite a few ATD events in the past, but this was the first time I’ve ever seen a line as long as this leading up to the start of a talk. I showed up an hour before the start time, and still ended up behind approximately 15,000 people anxious to hear this man speak. After we all made it into the hall and took our seats, the lights dimmed, and the next hour just flew by! Obama offered sixty minutes of pure inspiration and down-to-earth advice; I think everyone in the room was able to take something away that they could either apply to their work, family, or even personal lives.

Following Obama’s talk, I was able to take in sessions around bureaucracy in the workplace that can hinder change and growth, with a focus on a corporate training department as well as a talk on “You’ve bought your LMS, now what?” Each session had great information around the frustrations you may experience while trying to introduce and embrace change or lead your organisation through a process of digital transformation in learning. The first session discussed the resistance to change and the roadblocks that organisations may encounter. Also presented were the many logistical questions and frustrations that can surface even after your organisation has embraced the concept of change, including the growing pains that can be experienced as you attempt to migrate processes to a new way of thinking while introducing new systems and applications. As a partner in your learning environment, we are very aware of these challenges, and it was great to talk this through with other community members that are going through similar things so that we can continue to be a step ahead and minimise the impacts of these changes on your organisation.

Days two and three were very similar: each day was jump-started by incredible talks by Marcus Buckingham and Connie Podesta respectively, who each discussed their version of work and how important it is to love what you do and do what you love. Buckingham and Podesta were equally inspiring and challenged everyone in the room to take a look at why they are doing what they are doing and to refocus on striving for great things for themselves and their employees/clients.

The sessions continued with many insightful workshops that focused on our Healthcare customers. We were able to take in some best practices that considered the transition from a traditional method of learning solely in an in-class environment, to jumping into a digital learning platform and utilising these and other applications to make life easier and provide better access to information.

These conversations were fantastic simply because at the same time I was attending these sessions and meeting with other attendees, we launched our Project Vegas #boldlp campaign!

Project Vegas is our brand new digital learning technology that we will be further introducing to the world over the next few months. Every goal we have in mind for this platform is focused on making our clients’ lives easier and giving them access to better and more relevant information. All of these conversations aligned with the direction we are headed in with our new digital learning platform. We are so excited to share more about this and how we will be able to have all the tools to really help you embrace your transformation to digital learning! More info @

Articulate User Group

Sudney, Australia – B Online Learning hosted the first online Articulate User Group meet up via a webinar. We had around 150 people from Australia and New Zealand register for the event which was terrific! Matt Guyan and our Creative Designer, Matt Blackstock took turns presenting a session each.

To be invited to our future user groups contact us and we’ll add you to our list.

Here’s a rundown of what happened and we also recorded the entire webinar so you can watch each session.

Session 1: Customising Quiz Questions using the Slide and Feedback Masters

In the first part of the webinar, I showed everyone how I created some graded quiz questions in Storyline 2 that have an entirely different look-and-feel to the default style. The changes involved editing both the Slide and Feedback Masters and while there’s a little bit of work upfront, once it’s done, there’s a new and consistent look across different question types. The .story file is also available via the E-Learning Heroes Downloads page.

Watch Matt G’s session here

Session 2: Design for Non-Designers

In the second session, Matt Blackstock spoke about the importance of visual design in eLearning and the C.R.A.P principles which provide practical (and easy to remember) guidelines when designing your eLearning modules. Matt’s currently writing a blog series for B Online Learning all about visual design so keep an eye out for those too. In the meantime, here’s some helpful links he shared during his session:

Watch Matt B’s session here

Session 3: Ask the Experts

In the last part of the webinar, we wanted people to bring any questions they may have about their projects and hopefully get some answers. While there weren’t many project questions we had a few of our own too! Here’s what people said:

What’s your favourite Storyline feature?

  • Easy for beginners
  • Slide masters
  • Embedding video with text overlay (using a layer)
  • Lightbox slides
  • Eyedropper tool for selecting colours
  • The Community!

We also asked if people had joined Articulate’s E-Learning Heroes Community and many had which is great. You can take a look at the site here:

A big thank you to everyone who registered and came along! Hope to see you at our next event. For information on the Certified Articulate training please visit here.

SA Water & B Online Learning Win LearnX Platinum

platinumlogo2016Sydney, Australia – B Online Learning are pleased to announce we have won the LearnX Platinum Award for Best eLearning Adoption with SA Water.

Due to the transient and often field-based nature of many areas of SA Water, the ability of staff to physically attend face to face training sessions is sometimes difficult. SA Water was keen to make training more accessible through improved visibility of employee training completion, making materials more consistent and offering less time-consuming and effective training packages.

B Online Learning met this criteria because of the flexibility and adaptability of the systems used for both content development and learning management.

Articulate Storyline was used to develop the eLearning course content to provide highly interactive and engaging courses using both linear and non-linear concept development methodologies.  It allowed for templates to be easily created and updated to provide a more visually dynamic but consistent approach to content appearance and functionality. For SA Water, this took the form of interchangeable content colour schemes that represent SA Water’s training categories:

  • work health & safety
  • compliance
  • leadership
  • technology
  • technical and water quality
  • professional development

This approach provided the users with greater focus on the training outcomes through consistent application of interactivity and through the colour scheme changes. These elements kept the users informed of the nature of the subject and the expectation for their involvement, allowing their focus to narrow down to the actual content.

We were also able to take advantage of some other easily incorporated eLearning elements to give the content a dynamic visual appeal, this helped to create a contemporary, interactive and immersive learning experience, which included:

  • the use of layers to display objects progressively as well as using triggers and conditions that make things happen based on other events
  • the selective use of images, video files, audio files and links to websites
  • the inclusion of animated software simulations – to demonstrate the use of IT systems
  • the inclusion of real life scenarios to reinforce learning in a context that is relevant to the specific audience for the course.

B Online is also the Certified Training Partner for Articulate products exclusively in Australia and New Zealand and we use those products exclusively in our solutions team to build top quality eLearning courses. A few members of the SA Water team completed our training so they can maintain their own courses moving forward.

Our LMS provided a robust, highly scalable system offering extensive functionality as well as its very user friendly interface and virtually unlimited configurability.  Some of the key features configured to support the key LMS criteria initially included:

  • the automation of user record creation
  • flexibility in defining and applying user structures
  • easy management of training records
  • the ability to use both standardised and self-built reports
  • the ability for the LMS to allocate training to learners utilising both automated logic and manual interventions.

More specifically, we the LMS allowed for:

  • automatically create or update SA Water user accounts regular data import from other SA Water Human Resource (HR) systems
  • reporting within the LMS uses the SA Water organisation hierarchy as a standardised basis that allows for consistent report results and comparative review
  • reporting within the LMS is geared towards course completions, including results and course renewal dates:
    • reporting options within the LMS included standard reports which were visible based on the report users roles and position in the hierarchy and also custom reports built by administrators
  • use of course delivery structures that allow online course deployment via:
    • automated logic
    • manual allocation by SA Water LMS administrators
    • a user self-service model where specified courses were made available to users through a browse able catalogue structure.

When this project went live in SA Water, the feedback received was overwhelmingly positive.

“The biggest success has been the fact that it’s available upon request. Employees/Learners can really drive their own development and quench their own thirst for knowledge in a way that is historically unprecedented. Traditionally, they’ve had to wait, now it’s available on demand!”

For more information on our Learning Platform, Articulate eLearning content development or Certified Articulate Training please contact us to learn more.

B Online Learning Insight Conference

Sydney, Australia – What a magnificent day it was as B Online Learning kicked off its Insight Conference to celebrate its 10 year birthday!

bonline_learningThe client exclusive affair was held at the Australian National Maritime Museum in Darling Harbour, with a gorgeous backdrop of blue skies, water and sunshine.

With our valued partners in tow, we sat down for a great day discussing a whole raft of online learning and development opportunities including: building online communities, creating learning solutions, building learning eco-systems, setting goals and creating the right look and feel for any eLearning project.

It was also exciting to have eLearning ‘rockstars’ Tom Kuhlmann and David Anderson from Articulate, to share their knowledge and experience with a room eager for conversation and collaboration.

The day kicked off with our very own Ruth McElhone (Learning Director for B Online Learning) taking on MC duties to keep the day moving, and ensuring plenty of opportunities for questions and knowledge sharing. Ruth introduced our first speaker of the day was Tom Kuhlmann, Vice President, Articulate, sharing with us his experiences about How to Make Community Part of Your Training.

Tom stressed that community is all about sharing, if you want to encourage it you need to share the knowledge. That’s one of the underlying reasons that the E-learning Heroes community works so well, whether it is sharing advice, examples or downloads.

Tom went on to discuss how community is also made up of two groups: Participators and Gleaners. Participators want a sense of belonging and connection. To provide that as a community manager you need to affirm, encourage, recognise and reward them. The Gleaners are after convenience; they want quick access to resources and information to help them solve a problem. As a Community Manager we need to make community easy for them to find things, self-serve as required, and get back to their day to day jobs; don’t expect them to hang around. If we can create an easy mechanism for the gleaners to find things, chances are they will be back, hang around and spread the word to others. Who knows? They may become participators or attract new participators for you. That’s how community grows!

Ruth had some great key messages for attendees during her talk. She kicked off with the statement that learning is NOT a onetime event. Learning needs to be reinforced through other channels. It’s more than an 8 hour workshop, or a 1 hour online module, you need an ecosystem that ensures that your learning environment is an interactive self – sustaining system. The ecosystem can be made up of talent management, performance support, knowledge management, access to experts, social networking & collaboration and structured learning.

The great news about an ecosystem is that you don’t necessarily need to have all six components! Even 2-3 of them if done well, are enough to establish a functional and efficient learning ecosystem. Ruth went on to give an example of an ecosystem by breaking down B Online Learning’s Master E-Learning Course, which embodies the concept of an ecosystem in its design.

We then got really ‘hands on’, and conference participants created a design map for the VIVID Festival that was kicking off in Sydney that night!

Our last two events of the day, started with our expert Q&A panel made up of Tom Kuhlmann, John Kouzaba, Chris Rankin and Ben Saunders, B Online Learning’s own Solutions Manager. MC’d again by Ruth, our experts answered questions from the attendees about eLearning, learning solutions and their experiences.  The session also had a fantastic discussion around innovation, and what it means to our industry, its impacts and what changes we might possibly see over the next 3-5 years.

Our final session of the day was hosted by Ben Saunders and Belinda Wetenhall, eLearning Specialist & Trainer, Blackmores. Their presentation Blackmores – A Successful Learning Model Across Multiple Channels discussed how Blackmores implement and manage learning, across all four of their main learning channels. The presentation also discussed how they use the B Online Learning LMS to successfully manage multiple entry points for their learners, and provide a customised experience for each of their four primary audiences.

The key message that came out of the presentation was that to a user, the LMS should be simple, quick and easy to use.

Belinda and Ben also shared with attendees the types of graphical reporting that can be pulled out of the LMS, with reports taken over multiple courses, time and by different groups of users, making the reporting extensive, but above all, easy!

That brought our Insight Conference to a close, with attendees discussing excitedly the opportunities and learnings the day had provided.

With the day itself coming to a close and the VIVID festival starting to kick in, the celebration was by no means over! Attendees and the team from B Online, moved onto The Terrace at the Australian National Maritime Museum to enjoy an opportunity to mingle and celebrate all that B Online has achieved over the past 10 years with the clients, team and partners that made it possible.

A BIG thank you to all our supporters who have been with us on this journey, and we look forward to continuing the journey with you as we move into our next ten years and beyond!

Happy 10th Birthday B Online Learning!

B Online Learning and Defence Housing Australia Win LearnX Platinum

Sydney, Australia – Defence Housing Australia (DHA) with B Online Learning have won the PLATINUM LearnX Impact Award 2015 for Best New Technology Implementation – Deployment of a Hosted LMS.

DHA has more than 650 employees throughout Australia with 16 regional offices and four call centres. Prior to 2012 training was decentralised with minimal record keeping. DHA made a decision to create a centralised Learning and Development (L&D) team. Over two years DHA L&D has implemented more than 100 eLearning modules and many workshops and courses, particularly around building leadership capability and compliance. There was a need to be able to manage and track this training. Also their WHS team needed to provide training to more than 3,000 external contractors. This was not possible with the limited LMS DHA had.

Key LMS features DHA were looking for:

  • Utility to upload and manage SCORM custom content without vendor assistance
  • Capability to manage course registrations for all learning media types
  • Ability for staff to enroll in a course
  • Registration approval workflow
  • Flexible extensive reporting accessible by L&D and managers
  • Controlled access
  • Integration with the HR system – Aurion

Watch Barry Moore from DHA present at LearnX 2015


Barry Moore – Learning and Development Specialist

We previously managed training through spreadsheets and a basic LMS that could only manage eLearning, but this was limited in its capability. Hours of time and energy was spent producing reports that could not be regarded as accurate. Maintaining records was also very labour intensive. We had two full-time administration staff struggling to keep up with record keeping. Communication and engagement with managers and staff was always initiated by L&D with us having to spend a lot of time explaining what we had to offer and how it all links to staff professional development.

Being a new initiative in DHA our strategy early on was to improve engagement with the business and make training easily available to staff. Being able to customise banners, give it a DHA corporate look and tweak the user interface to make it simple for our staff to use was inline and supportive of our strategy.

For our external contractors we were able to manage the training to more than 3,000 contractors seamlessly. From DHA’s contractor management application, we are able to add contractor organisations into the LMS real time directly from the contractor management application, with no manual input at all. This was vital for contractors when creating their account to validate and to be assigned to these organisations for reporting purposes. After the contractor created their account with a simplified form, they are assigned their compliance training automatically and were able to access this training in the field.

This allowed DHA safety and project officers to check contractors’ compliance on the job. The process of managing this large group of learners involves no manual intervention at all, and is managed in the one instance of the LMS via communities allowing us to provide different business rules than we have for internal employees.

In the future, we will be able to target different types of learning activities based on trades through the LMS. For example any learning content that is based on electricity content, will be targeted to those contractor organisations who are electrical contractors.

It has had an enormous impact on staff and the business. Staff now actively seek out training to improve their skills and knowledge. Managers are more engaged with L&D and the ability to view their staff’s achievement has increased their engagement with L&D. Managers and staff are now referring to the LMS for information when completing development plans as part of the performance development agreement process.

The fact that we could implement and track our compliance played a role in our WHS team gaining national accreditation.

It’s proved very cost effective. We have gone from two full-time administration staff to one. The one administrator not only managers the LMS but now has time to assist with eLearning development, increasing their skill set.

B Online Learning LMS has more capability than we need at our early stage of development as a centralised L&D department. We take comfort in the fact that as we grow and require more capability from our LMS, it can meet those needs.

B Online Learning and Australasian College of Sports and Exercise Win Award

Sydney, Australia – Australasian College of Sports and Exercise College with B Online Learning won a GOLD LearnX Impact Award for Best eLearning Adopter.

The Australasian College of Sports Physicians is the professional body representing Sport and Exercise physicians in both Australia and New Zealand. Training and employment in this field is restricted to fully qualified medical practitioners. The Australian Medical Council (AMC) sets the standards and accredits specialist medical colleges and in doing so makes suggestions in how a College may improve training. Specifically the AMC requested that the ACSP standardise training across geographical areas so that trainees in isolated areas had the same access to up to date information and high level specialist opinions as those in the major cities. In addition, the modules assist in increasing the depth and breadth of information easily accessible and available to the College’s membership and trainees, as the modules have the capability of containing large amounts of information, presented in an interesting and interactive way. Finally, the modules include formative assessments throughout the modules which are assessments “for learning” (rather than “of learning”) which has been shown to enhance recall and better embed the information.

“The Fellows, members and Registrars of the ACSP are a group of specialist doctors who are either training in the specialty of Sport and Exercise Medicine, or maintaining and enhancing their specialist knowledge. Completion of the Academic modules are compulsory for trainees. Completion of the Clinical Training Supervisor modules are compulsory for Fellows who train Registrars. Other modules are available for all to improve knowledge in specific areas. The feedback has been overwhelmingly positive and there has been significant uptake of all the modules by the membership.” Di Robinson, ACSP

The Academic Modules were designed to provide specific information in a prescribed learning area, at the level of a University one semester course. The information provided in the modules were aligned to the learning outcomes in the ACSP curriculum. The internal medicine modules cover topic areas of sport and exercise medicine which are harder to obtain experience and information in, during day to day practice. The performance criteria includes the uptake of the modules and the validity of the modules – did the content of the modules actually deliver the information required. The Clinical Training Supervisor Modules are to assist trainee supervisors in teaching methods, giving feedback, performing workplace based assessments and dealing with the difficult trainee. Performance criteria for these modules is not only uptake, but if supervisors felt their ability to train and work with their trainees had been enhanced.

ACSP required an LMS as well as eLearning content development. The chosen tools were BOL LMS and Articulate authoring tools.

Using Articulate authoring tools to build the 15 courses provided interactive and media rich eLearning courses, narrated by the SME’s (ie the specialist doctors for each topic), each with pre determined assessments, scenarios, case studies and resources to download. B Online Learning also used Articulate to load the videos into BOL DLP to enable SCORM reporting on students completion of viewing the videos.

Demonstrative videos were used to illustrate “how-to’s”- Fellows and Members should be familiar with the examination techniques featured in the videos which are provided for revision. In particular, trainees new to the specialty benefit from the expertise demonstrated in the videos. Each video is approximately 15 minutes. ACSP are hoping to continually add to their catalogue of learning with further development in the pipeline.

“The eLearning design has been a huge success and the project, thus far has exceeded the organisation’s performance criteria.” Di Robinson, ACSP

Supervisors have found they have been able to improve their teaching techniques and better communicate and give feedback to the trainees. The registrars have found that the teaching methods are improving as a result of these teaching modules and is more directed to their learning needs than past courses they have had to complete to achieve the same learning requirements, as the module was specifically designed for the ACSP.”

Previously the trainees had to find a course at a university that would suit their learning needs, but these courses were always suboptimal and did not always cover all the learning outcomes of the ACSP curriculum. Therefore, the registrars have saved time and money, and their performance has improved as they now have resources which are specifically designed for their learning needs.

“The project has been cost effective. We have had a very limited budget, but B Online Learning has worked within our budget and we have been able to extend our budget for more modules on the basis of the success, positive feedback and uptake of the initial modules.“ Di Robinson, ACSP

Technology has supported ACSP members learning as an information vehicle for exploring knowledge to support learning (accessing needed information, comparing perspectives, beliefs, and worldviews). It has provided authentic context by representing and simulating real situations, and contexts, for defining a safe, controllable problem space for student thinking. It has been an intellectual partner by allowing students to reflect on what they have learned and how they came to know it and supporting mindful thinking.

For further information on our digital learning development solutions click here.

B Online Learning and Cancer Council NSW Win Award

We are pleased to announce Cancer Council NSW with B Online Learning have won a LearnX Impact Award 2015 for Best Learning Project Induction.

Cancer Council NSW needed to improve the way they orientated staff and volunteers in their first few weeks of employment to help new joiners get to know the organisation, understand their mission, brand, key messages and see how they fit into the big picture. They assessed their orientation practices and designed a new face-to-face Orientation Workshop. Due to their huge reach across rural, remote and regional NSW in terms of staff and community volunteers (they have over 2,500 regular volunteers!), they knew they could not justify bringing them all to head office for the workshop so they worked with B Online Learning to bring the workshop content to life through an eLearning solution.

Articulate Storyline 2 was the chosen authoring tool. The course was an interesting design challenge as it’s development was brought about to replace a face to face training day, but without losing the same feeling of human interaction and support of face to face learning. Video was incorporated in the beginning for a dramatic effect. It made for a powerful introduction to demonstrate our commitment to the learning objectives. The base information of the content was taken from the existing induction day resources.  Interactions were developed to mimic the activities used in the face to face such as the Orientation Fair, where the users visit different pavilions and find out about the division in that pavilion. Active support is provided through the module by Dougal the bear, the mascot for Cancer Council NSW. Dougal is set to appear on the screen where additional information or assistance may be accessed or required by the user.

Coupling features such as the Orientation Fair and Dougal, with a consistent and easy to follow screen design, allows the users to feel relaxed within the interface, feel more connected to the company and feel supported whilst learning what they need, anywhere in Australia.

“We have been very encouraged by the qualitative and informal feedback from users of the module – the quality of the content, level of interactivity, videos, the look and feel and ease of use has produced a module that staff and volunteers are engaged with and can genuinely learn from. The module was cost effective in terms of being able to reach a large audience with quality content at a comparably low cost compared with sending large numbers of staff and volunteers to the head office with travel and accommodation costs. As a not-for-profit organisation, this solution has been a very cost effective and efficient way for us to orientate staff.” Laura Ferguson, Organisation Development Consultant

Employees and volunteers now have access to the module from day 1 in the organisation – if they can’t make the workshop in Sydney, the module provides a quick, efficient way of informing them about Cancer Council’s key messages and priority areas to increase their understanding and to allow them to communicate and articulate the work we do to others. It also allows new starters to understand our organisational structure so that they know what each of the different divisions do and how they fit into the picture and where they can collaborate.

Santos & B Online Learning win 2X Platinum Awards

Sydney, Australia – B Online Learning are thrilled to announce they have won 2 LearnX Platinum awards with Santos.

Santos chose B Online Learning in 2012 to improve their eLearning capacity. They were particularly looking for:

• Faster turnaround times
• More functionality and features
• Lower costs
• To have control of their own content and IP
• An Australian based vendor

Best Bespoke / Custom Learning Program

In 2013 Santos embarked on a cultural change program to Unlock Performance and Potential by moving away from a systems focus, towards top priorities and ongoing conversations.

To reach Santos’ diverse, international workforce of 3500 permanent employees they developed a blended learning strategy that targeted multiple audiences (Leader and Employee), and varying contexts (Field vs Office vs. International staff). The learning methods deployed provide real time, context specific learning, including:

  • Web Portal. The new portal condensed 240 separate Performance Management documents into a “two click” shallow site ,with a ”one stop” electronic guide for download (Employee and Leader version). Success is evidenced with 2813 individual hits (80% of our employee population). Videos on motivation and articles are also available.
  • Two E Learning Modules. B Online Learning developed self-paced learning for existing employees, navigating the new Performance Management System changes using Articulate Storyline, web portal links and knowledge tests were deployed. The E modules are now mandatory for all new employees.,They are used as pre-work, for new employee inductions, and the Feedback Essentials skills workshop.  This allows for greater depth of understanding and more time for skills practice within the face to face workshops.
  • Classroom skills based learning included E Learning modules as pre-work. Our internal team designed and deliver’s a two hour feedback skills workshop, Feedback Essentials. An expanded one day coaching workshops uses IPADs to video leaders coaching and provides them with real time feedback.
  • Finally, to reach the diverse population, employee Lunch and Learn sessions were videoed and synchronized with the PowerPoint/ learning presentation, which enabled live streaming to field and international communities.

100% of Santos employees were touched by one or more of the learning initiatives. The cost per person of just $6.85 – provided a very cost effective learning program.

B Online Learning provided technology and design innovations including unique security for screen progression using Articulate Storyline variables, incorporation of Santos graphics, and development of work scenarios specific to their field and office based employees. Real time learning to test knowledge acquisition and provide feedback when users knowledge did not meet the minimum learning standard was incorporated.

Participant Feedback:

  • “Clear articulation of the change in bonus direction and the tools. Loved how this was delivered via online”
  • “The E modules for training Leaders are also good. I had a couple of guys do it ahead of the Feedback Essentials and they understood it well”
  • “Employees liked the Employee Unlocking Potential Guide, particularly the prompting questions for the different conversations”
  • “Just letting you know every hour spent on getting a clear TFD (Top Priorities) has paid off 10 fold … I feel like I’m generating greater enthusiasm whilst reinforcing accountability.”

Best eLearning Model – Online – Code of Conduct

The program has successfully delivered: accessible online code of conduct training and education, access by remote and office based employees, 24/7, accurate and reliable reporting of completion and the ability to update regularly according to legislative and legal changes.  The duration of the training was under 30 minutes. The program was extremely cost effective and exceeded all expectations of cost, budget and training time. The alternative would have involved face to face training across 12 physical locations and would have required 7 – 8 dedicated trainers; manual data entry of attendance and rollout well in excess of 3 months.

With 4500 employees and 5000 contractors the cost of the module equated to less than $1 per person to complete – very cost effective!! It exceeded budget targets with original costings for face to face delivery costed at over $450,000 which did not include contractors.

Participant Feedback

  • “Really interesting module, contemporary with some great workplace scenarios”
  • “Love the ability to be able to report on my team and their completion of the module”
  • “I found the module easy to complete and had some really good workplace examples. I liked that I could go back into it and not have to complete it in one sitting”.

Now in 2018, B Online Learning continue to provide Santos with learning solution.

For more information on B Online Learning eLearning development please visit this link or get in touch with us on 02 9571 6888.

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